Technology Change Management Lead

Location:

Johnston, Rhode Island

Date Posted:

3/9/2023

Employment Type:

Consulting

Recruiter:

Clayton Minnich

Recruiter Email:

clayton.minnich@avidtr.com

Job ID:

JN -032023-15502

Job Description

Responsibilities Include:

Establish a strong change approach that has clear ownership and accountabilities; expedites decision making; enables effective communication within and across components; and aligns the team and organization on the timeline, key deliverables, progress, and impediments
Orchestrate effective change execution to deliver in alignment with iterative/agile methodologies and address cross-workstream change dependencies and issues
Build strong relationships and act as a strategic advisor for workstream leads; lead conversations to define and clarify changes needs and impacted audiences
Apply a structured approach to design and execute a change strategy and plan that drives the readiness and adoption required for a program or project
Lead change management activities and create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
Ensure successful execution of the change management plan, including stakeholder engagement, successful change communication and support for training and development planning
Proactively anticipate, identify, track and resolve change risks and issues
Ensure Prosci and industry change management best practices are leveraged for execution and standards are utilized throughout the execution lifecycle
Continually measure the success of our change adoption efforts, communications strategies and tactics using analytics
Develop innovative communications approaches and tactics that will drive audience engagement and adoption-- aligned with corporate and department objectives, brand messages and company standards
Work with key stakeholders and subject matter experts to develop communications, including email announcements, presentations, articles, talking points, website copy, video scripts, basic video editing, etc.
Conduct and execute on research to ensure messages are relevant, accurate and targeted appropriately
Create, organize, and update content in our central repository to ensure it is easily accessible
Support the buildout and improvement of Project & Change Management standards and practices to ensure better outcomes

Qualifications/ Experience:

5+ years of experience in change management roles with successful track record of leading technology change efforts
Bachelor’s degree. MS or MBA a strong plus
Change Management qualifications (e.g., ADKAR certification) a plus
Experience operating within an agile environment and using ADO
Experience with driving enterprise level programs (requiring large scale change management) and demonstrated strength as an enterprise change agent a plus
Experience working with global teams

Skills:

Tech savvy with knowledge of business processes and impacts
Knowledge of standard documentation tools (e.g., Excel, PowerPoint, ADO) and able to learn and adapt effectively to new operational tools
Excellent communication skills (including written and oral presentation skills) with ability to communicate and adapt communication to all levels of the organization – Executives to front line employees
Ability to multi-task and partner effectively with different types of stakeholders (Core Insurance, Support Functions and Business Enablement.)
Strong networking and influencing skills, especially in terms of navigating clients organization to coordinate across a large and varied set of stakeholders
Ability to quickly develop understanding of new operating model concepts and drive change
Strong attention to detail – systematic and strategic thinker who can foresee long term implication and challenges in implementing change through the PMO
Willing to challenge the status quo, confident in own ideas while willing/able to take stakeholders’ perspectives; not deterred by executive opposition.

Apply for this job