Job Description

Technology Change Management Lead


JohnstonRhode Island

Date Posted:


Employment Type:



Clayton Minnich

Recruiter Email:

Job ID:

JN -032023-15502

Job Description

Responsibilities Include:
  • Establish a strong change approach that has clear ownership and accountabilities; expedites decision making; enables effective communication within and across components; and aligns the team and organization on the timeline, key deliverables, progress, and impediments
  • Orchestrate effective change execution to deliver in alignment with iterative/agile methodologies and address cross-workstream change dependencies and issues
  • Build strong relationships and act as a strategic advisor for workstream leads; lead conversations to define and clarify changes needs and impacted audiences
  • Apply a structured approach to design and execute a change strategy and plan that drives the readiness and adoption required for a program or project
  • Lead change management activities and create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  • Ensure successful execution of the change management plan, including stakeholder engagement, successful change communication and support for training and development planning
  • Proactively anticipate, identify, track and resolve change risks and issues
  • Ensure Prosci and industry change management best practices are leveraged for execution and standards are utilized throughout the execution lifecycle
  • Continually measure the success of our change adoption efforts, communications strategies and tactics using analytics
  • Develop innovative communications approaches and tactics that will drive audience engagement and adoption-- aligned with corporate and department objectives, brand messages and company standards
  • Work with key stakeholders and subject matter experts to develop communications, including email announcements, presentations, articles, talking points, website copy, video scripts, basic video editing, etc.
  • Conduct and execute on research to ensure messages are relevant, accurate and targeted appropriately
  • Create, organize, and update content in our central repository to ensure it is easily accessible
  • Support the buildout and improvement of Project & Change Management standards and practices to ensure better outcomes
Qualifications/ Experience:
  • 5+ years of experience in change management roles with successful track record of leading technology change efforts
  • Bachelor’s degree. MS or MBA a strong plus
  • Change Management qualifications (e.g., ADKAR certification) a plus
  • Experience operating within an agile environment and using ADO
  • Experience with driving enterprise level programs (requiring large scale change management) and demonstrated strength as an enterprise change agent a plus
  • Experience working with global teams
  • Tech savvy with knowledge of business processes and impacts
  • Knowledge of standard documentation tools (e.g., Excel, PowerPoint, ADO) and able to learn and adapt effectively to new operational tools
  • Excellent communication skills (including written and oral presentation skills) with ability to communicate and adapt communication to all levels of the organization – Executives to front line employees
  • Ability to multi-task and partner effectively with different types of stakeholders (Core Insurance, Support Functions and Business Enablement.)
  • Strong networking and influencing skills, especially in terms of navigating clients organization to coordinate across a large and varied set of stakeholders
  • Ability to quickly develop understanding of new operating model concepts and drive change
  • Strong attention to detail – systematic and strategic thinker who can foresee long term implication and challenges in implementing change through the PMO
  • Willing to challenge the status quo, confident in own ideas while willing/able to take stakeholders’ perspectives; not deterred by executive opposition.
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