Job Description

Configuration Manager


JohnstonRhode Island

Date Posted:


Employment Type:



Clayton Minnich

Recruiter Email:

Job ID:

JN -032023-15515

Job Description

Establishing and communicating the goals and objectives of Configuration Management in alignment with other IT Service Management efforts  
Ensuring resources are dedicated to support the day-to-day delivery of Configuration Management  
Ensuring consistent execution of the process across all IT departments 

In addition, this individual will be responsible for: 
  • Managing the day-to-day activities of the process, including establishing priorities and work assignments  
  • Tracking compliance to policies and procedures and resolving / escalating any compliance issues  
  • Facilitates Configuration Management audits  
  • Reviews and responds to post incident review reports of critical incident outages resulting from Configuration Management Services (CMS) related issues  
  • Facilitates communication and engages business and IT management to encourage configuration management efforts and value proposition  
  • Engages with product teams to ensure Configuration Management can deliver required CMS functionality within project timeframes  
  • Reviews and approves all changes to the CMS infrastructure where applicable  
  • Reviews and approves significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed  
  • Mentors the organization on Configuration Management services, concepts, policies, and procedures  
  • Reviews and publishes configuration management reporting 
There may be occasions when the following responsibilities will need be performed: 
  • Performs operational activities as defined by Configuration Management policies and procedures  
  • Work to fulfill Configuration Management Service Requests as assigned 
  • Oversees the design, coding and testing of reports as needed  
  • Collects and reports metrics as required  
  • Identifies and reports non-compliance situations 
In addition, an individual in this position should possess the following skills: 
  • Ability to work independently or on a team 
  • Team oriented interpersonal skills to work effectively with business users and other teams 
  • Able to handle multiple competing priorities 
  • Strong written and verbal communication skills 
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