Job Description

Learning Management Systems Configuration Analyst


JohnstonRhode Island

Date Posted:


Employment Type:



Clayton Minnich

Recruiter Email:

Job ID:

JN -082023-15677

Job Description

Learning Management System Administration  
  • Provide ongoing technical and administrative support and training for LMS functions. 
  • Manage user roles, securities and permissions associated with LMS access. 
  • Provide support for LMS maintenance, troubleshooting, end-user support and process improvement initiatives 
  • Make course assignments as needed 
  • Upload training content as needed 
  • Run reports as needed 
  • Test and validate system updates 
IT Ticketing System Support 
  • Respond to requests, issues, ad-hoc completions 
  • Provide information and resolution to problems from internal users 
New Learning Project Requests Management  
  • Manage day-to-day list of tasks 
  • Organize work on multiple simultaneous project requests and activities 
  • Discuss new requirements and provide recommendations and best practices 
  • Meet critical deadlines on business user requests 
  • Communicate in a thorough, accurate and timely manner to system and business users. 
  • Build and provide report data based on business user requests 
  • Create ad-hoc reports as needed 
Vendor Content Management  
  • Manage vendor provided content (SCORM, video and file formats) in Brightcove and LMS. 
  • Test vendor provided content (audio, video, and completion credits). 
  • Escalate issues with vendor developed content 
Experience / Skills Requirements 
  • The ideal candidate will have experience with LMS system(s) - (SABA STRONGLY PREFERRED) 
  • Excellent verbal and written communication skills 
  • Team player with good customer service skills 
  • Procedural documentation experience 
  • Strong problem-solving skills 
BA/BS Degree in related field preferred or relevant work experience. 
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