Job Description

Desktop Support Analyst - New York


New York CityNew York

Date Posted:


Employment Type:



Ian Hilby

Recruiter Email:

Job ID:

JN -112022-15355

Job Description

AVID Technical Resources is seeking a Desktop Support Analyst to provide technical support and quality customer service onsite for their client in New York.

  1. Provide senior level day to day support for the end users in regards to their hardware and software needs and applications
  2. Assist the end user in a timely resolution of any issues they may have regarding software and or hardware problems
  3. Interact with Helpdesk staff In depth knowledge interacting with a variety of hardware and software platforms, including Microsoft Windows operating system, MAC OS, device drivers, and associated peripherals.
  4. Work with other IT groups to resolve issues out of scope
  5. Work in a professional and constructive corporate environment.
  6. Document and record procedures for new hardware and software
  7. Configure, deploy and support mobile devices such as Android, and iPhones for all users.
  8. Lead and supervises IT projects as directed by the Regional Manager
  9. Work with Configuration Management systems servers such as SCCM & JAMF.
  10. Maintains Universal Computer image and Software Packages
  11. Monitors and reports on Software/Hardware compliance
  12. Administers software updates & patch management for desktop environment
  13. Provides leadership to technical analysts by instructing and teaching creating, updating, and teaching new processes.
  14. Documents and updates desktop support processes
  15. Identifies software application, network and hardware malfunctions and takes appropriate action to resolve
  16. Provide top level office and home support/training to Management and Senior Executives including after hours and weekend support when needed.
  17. Work with other IT management for all client side implementation projects of software and hardware.
  18. Assume project manager responsibilities for projects to ensure timely and successful completion.
  19. Assist the end user in a timely fashion of any issues they may have regarding software or hardware problems and document all case activity in Servicenow (ITSM system) accurately
  1. In depth knowledge of the Microsoft O365 of applications -- Word, Excel, PowerPoint, Outlook, ETC
  2. Ability to configure and troubleshoot email clients such as Microsoft Outlook.
  3. In depth knowledge of Azure AD & On-Prem AD administration Familiar with anti-virus/ Malware protection Understanding of login scripts
  4. Have a “can do” attitude regarding all aspects of support while working for the IT Department of the company.
  5. Great research and troubleshooting skills to obtain quick effective solutions for complex network, software or hardware issues that are not familiar to our Desktop support group
  6. Work either in a team environment, or alone, with minimal supervision and still provide a very high level of service, support, and work ethic.

About AVID Technical Resources:
AVID (Applications, Voice, Internet, Data) Technical Resources is a contract and permanent IT recruiting company. Headquartered in Boston with 9 offices around the US, AVID specializes in placing information technology professionals with either an Infrastructure Support or Applications Development background.
Since our inception in 2003, AVID has grown to be among the leading IT recruiting firms in the area.  This explosive growth has led to a number of awards and recognition.  Inc. Magazine listed AVID three times on their exclusive Inc. 500/5000 Fastest Growing Privately-Held Companies in the US.  AVID was named one of the Leading IT Staffing Agencies in the Northeast by Forbes Magazine and the Boston Business Journal ranked AVID Technical Resources the 7th Fastest Growing Privately-held Company in Massachusetts. AVID Technical Resources has not only been recognized by local and national business and staffing organizations, but also by its most important critics: our clients and candidates. Check out our reviews on Glassdoor, Indeed, and Google here
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