| Minimum two years of experience in a desktop support or help desk position, supporting Windows and Macintosh computers in a complex networked environment and/or equivalent experience/training. Experience in health care strongly desired. |
| Bachelor’s degree in Computer Science, Information Systems, or a similar degree. In lieu of degree, minimum of one year of additional relevant experience. |
| Demonstrated expert proficiency supporting the latest MS Windows environment and up to three versions before it, Macintosh OS X, and MS Office. Proficiency with troubleshooting MS Word, Excel, and Outlook. |
| Ability to act as a Desktop Hardware & Software consultant helping customers purchase the appropriate Hardware & Software for their needs. |
| Ability to troubleshoot and support network connections for workstations and printers, VPN, and wireless environments. |
| Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices – Windows, Macintosh, Android and iOS. |
| Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot. Ability to follow Desktop Support process in an enterprise environment such as, Customer Onboarding, Desktop engineering tools and services, Financial management Policies and Service, Security processes & tools, and Customer Outreach & Tools. |
| Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization. High degree of collaboration skills and the ability to work well in small teams and cross functionally. Knowledge of Collaboration tools & Service. |
| Working knowledge of server internals, especially as needed for troubleshooting and isolating issues. |
| Advanced skill at creating technical documentation for complex processes and applications. |