A Critical Position Inside IT Recruiting Companies

One might be surprised that one of the most important positions within IT recruiting firms and IT consulting companies is not IT staffing salespeople or even technical recruiters.  This position isn’t even a revenue generating role, it typically doesn’t have management or executive powers either.  The position is a Customer Support Representative or payroll admininistrator.  Simply put, it’s the person who speaks with the IT consultants on a weekly basis and enters their hours/compensation into payroll.

IT contractors are the lifeline of IT recruiting companies.  Therefore, any role that virtually has direct interaction with the IT consultants on a daily basis is of critical importance.   His or her customer service skills, attention to detail and organization must be exceptional, otherwise IT recruiting agencies run the risk of losing their technical consultants.

Therefore, if you’re an IT recruiter Boston or technical recruiter CA, go out of your way to thank your CSR as he or she may be the glue that keeps IT staffing agencies together.

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AVID (Applications, Voice, Internet, Data) Technical Resources is a leading Information Technology recruiting company. Specializing in placing contract and permanent personnel in both Infrastructure Support and Applications Development positions, AVID has a national presence supporting clients ranging from small businesses to Fortune 100 companies. Headquartered in Boston, MA, AVID has achieved tremendous growth since the firm's inception in 2003. This has triggered numerous national awards and recognition, such as being named to Inc. 500 Magazine's list of 5,000 Fastest Growing Privately-held Companies in the US in 2010, 2011 and 2013. Additionally, the firm boasts of having more than 100 five-star reviews on Google from clients and candidates who rave about their experience and interaction with the firm's recruiters.